To maintain Roadside Assistance cover after the first 3 years, simply service your car at a Mercedes-Benz Authorised Repairer.
You’ll receive a renewal notification to confirm cover has been extended for another 12 months on completion of a full Mercedes-Benz Recommended Service.*
* Including both Routine Maintenance and Additional Items.
The latest innovation in vehicle safety.
Rescue Assist is a safety system from Mercedes-Benz that uses QR (Quick Response) Rescue Codes to give emergency services faster access to critical information at the scene of an accident.
At an accident scene, emergency services need certain information about the vehicle involved - for example, its structural framework or the location of hazardous systems such as batteries and fuel tanks - to enable a safe, fast rescue operation.
All new Mercedes-Benz models are fitted with Rescue Assist QR Rescue Codes during production. For cars manufactured from 1990 onwards, Mercedes-Benz is offering a free-of-charge retro-fit service.
For immediate assistance contact +44 (0)207 975 7077. Breakdown support for hearing loss customers is provided via the following email address: hls.gbr@cac.mercedes-benz.com
Assistance at the touch of a button: the Mercedes me button in your vehicle's phone book or in the overhead control panel directly connects you to our support team.
Help us to help you by having the following details to hand: Vehicle details (Registration and VIN/Chassis number), owner/company details, symptom description and location of the breakdown.
Mercedes-Benz has been offering Roadside Assistance to our customers for 50 years, providing support 24 hours a day, 365 days a year.